1.  The seller must actively communicate with the buyer and provide corresponding assistance and evidence after receiving the dispute. If the dispute is not responded within 72 hours, the dispute will be automatically closed in favor of the buyer.


2.  The seller has 5 days to resolve the dispute by communicating with the buyer. During this period, the seller can choose to resolve the dispute by delivering a new product, providing a full or partial refund, and providing necessary assistance to help the buyer use the product correctly.


If both parties reach an agreement after communication:

1)  If the seller chooses to send a new product, the buyer must be reminded to cancel the dispute after the buyer confirms that the product is correct. 2) If the seller provides a full refund, the refund amount must be filled in the dispute, and the dispute will automatically end. U7BUY will refund the buyer.


2)  If the seller provides a partial refund, the partial refund amount must be filled in the dispute, and the buyer must be reminded to click confirm. After the buyer clicks confirm, the dispute ends and U7BUY will refund the corresponding amount to the buyer.


If the two parties fail to reach an agreement, the dispute will be automatically escalated after 5 days, and U7BUY will make a ruling within 2 days based on the relevant evidence provided by the seller.


3.  Sellers who resolved the issue with buyers within 48 hours prior to being escalated will be excluded from penalty and being profiled.